Bridgecom and DST Health Receive PBMI Excellence Award for Innovative Member Communications

Partners recognized for operational efficiency and cost improvements

Bridgecom, a leader in Medicare/Medicaid member communications program fulfillment, today announced that the company and its business partner DST Health have received the Pharmacy Benefit Management Institute (PBMI) Excellence Award in the Quality Improvement Category. The award recognizes Bridgecom and DST Health for technology and workflow innovations that successfully improved Medicare Part D member communications and lowered program administration costs.

The award was presented last night at the PBMI’s 2019 National Conference in Palm Springs, California.

Partners since 2015, DST Health and Bridgecom have collaborated to enhance the Medicaid/Medicare member experience and outcomes, and reduce compliance risks and program administration costs. One challenge realized was that Medicare Part D members must submit a reimbursement request for pharmacy claims precluded from being processed at the point of sale. At the same time, the Centers of Medicare & Medicaid Services (CMS) requires that client plans notify members to explain if their pharmacy claim submissions are approved or denied and the reason for the denial.

DST Health’s Pharmacy Solutions had processed those claims through manual adjudication. Using process re-engineering, workflow software and a high-volume mail fulfillment platform, DST Health and Bridgecom together accomplished the following key performance indicators within a nine-month period in 2018:

·        Reduced postage by $29,000 per year

·        Reduced cycle time by 66 percent

·        Reduced mail volume by 31 percent

·        Eliminated costs and fees totaling $41,000 per year

·        Eliminated process steps, saving $10,000 per year

“We’re thrilled to present this award to Bridgecom and DST Health for their dramatic operation and cost enhancements automating and streamlining Medicare Part D member communications,” said Jane Lutz, executive director of PBMI. “PBMI is dedicated to recognizing organizations for exceptional contributions across the pharmacy management continuum. The submissions received were highly competitive, and we congratulate Bridgecom and DST Health for their mutual business success.”

“Bridgecom is honored that PBMI has recognized our accomplishments working with DST Health to improve communications with Medicare Part D customers,” said Joel Luce, CEO and chairman of the board at Bridgecom. “This award demonstrates our commitment to helping payers and healthcare organizations communicate better and more efficiently with patients and network members.”

On April 16, 2018, DST Systems was acquired by SS&C Technologies. DST Health is now SS&C DST Health and has a new website:

Bridgecom is a software and services company that provides healthcare organizations a powerful way to close communication and care gaps. The company’s unique blend of technology and patented processes improve patient outcomes and dramatically reduce costs. Bridgecom’s breadth and depth of expertise in Medicare/Medicaid member communication fulfillment, combined with an integrated outreach platform to help organizations standardize the (iFOBT)/FIT at-home colorectal cancer screening process, leads the industry. The platform effectively engages patient or member recipients through personalized paper and electronic notifications designed to educate and move them to action achieving compliance. For more information, visit

The Pharmacy Benefit Management Institute (PBMI) is the nation’s leading provider of research and education that informs, advises and influences the industry on topics related to drug cost management. PBMI offers research, continuing education and web resources to help all critical stakeholders work better together to optimize the overall value of drug benefit programs. To learn more, visit


Media Contact:
​Angela Jenkins
​Angela Jenkins & Associates

Bridgecom Contact:
​Brad Hibbard, VP, Sales & Marketing​

Source: Bridgecom